Q: How much is the retainer fee?:
A $1000 retainer fee is required to start the design process.
Q: Do you have a minimum order?
Q: How long before delivery?
Currently, from date of deposit, 10-12 weeks.
Q: Do you offer turnkey services?
Yes, we refer and coordinate with a trusted team of sub-contractors, that may be required to make your project ready for immediate use.
Q: Do you design in all styles?
Yes – transitional, contemporary, modern, rustic and all others.
Q: What materials do you work with?
Hardwoods, veneers, and metal.
Q: Do you repair or modify existing furniture?
Q: Do you offer non-toxic products?
Yes. We offer reclaimed, sustainable and FSC certified hardwoods. We also offer non-toxic low VOC paints, stains, and finishes.
Q: What are your payment terms and payment methods?
50% deposit at the start of the job. 50% balance is due upon satisfactory delivery and installation. DEPOSIT IS NON-REFUNDABLE AFTER 3 DAY CANCELLATION PERIOD. We accept cash, check and credit cards.
Q: Do you offer a warranty?
Yes, for the period of 1 year after delivery or installation, we will replace or repair all faulty components and construction. Excluded from this warranty are all situations related to damage due to abuse, misuse, fire, flood, earthquakes, acts of nature and storage of over-weighted objects.
Q: Are you licensed, bonded and insured?
Yes. License number: roc220584